Your Questions Answered

Does your software work on my phone or tablet?
How do I get help and support?
Is my data secure? What is your privacy policy?
What Clinical Guidelines (CPGs) does EAI software follow?
What does a subscription to EAI software include?
What file formats does EAI software support?
What types of X-rays currently work with your software?
What type of X-rays will be compatible in the near future?
When will limited trail expire?
Where will EAI software be available?
I would love to partner up with EAI, how do I get in contact?

While EAI software will load on your phone or tablet, it is ideally designed to be utilised on larger screens such as a desktop computer. For minor tasks, a tablet should also be suitable.

There are two easy ways to reach out to us for help and support - by using our online chat built into our software, or via email.

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Online Chat

1. Navigate to https://viewer.eyesofai.com
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2. Click the "chat bubble" icon located in the top right corner of your screen.
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3. A chat interface will appear in the bottom right corner.
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4. Start typing your message to initiate a live chat with an Eyes of AI Support Officer (if available).
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5. If a support office is unavailable at the time of your message, one of our team members will respond to your query via email promptly.
   
   Note: If you have not logged in yet, you will be prompted to provide your contact details so that a team member can reach out to you.

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Support Email

1. Send an email with details about the help or support you require to support@eyesofai.com
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2. One of our sales, clinical, or technical support members will get back to you depending on your type of query.

Your data is safe with us. Eyes of AI are aligned with various internationally recognised security and privacy standards including ISO 27001. This includes identifying security risks and implementing appropriate controls to mitigate them.

Check out our Privacy Policy to find out more about how we manage data privacy.

EAI software employs various Clinical Practice Guidelines (CPGs) to analyse data inputs to produce softwre output recommendations.

This includes:

1. Transparent Algorithmic Logic
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2. Reference to Clinical Guidelines
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3. Accessibility of Sources
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4. Independence in Professional Judgement
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5. Continuous Updates and Revisions
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6. Adherence to Life Cycle Requirements for Medical Device Software

Find out more about our Clinical Practice Guidelines.

Subscribing to EAI software, such as EAI Ceph, allows you to run AI analysis on your X-rays, including identifying, annotating, and tracing 150+ orthodontic landmarks in just 15 seconds.

EAI software supports various file formats for your X-rays.

For 2D X-rays, this includes:

• JPG
• PNG
• TIF
• BMP

For 3D X-rays, we support:

• DICOM
• Zip file of DICOMs

With the initial launch of EAI Ceph, you will be able to upload Lateral Cephalometric (Lat Ceph) X-rays onto the EAI Platform.

EAI are planning an initial release of EAI Pathology later this year.

Upon launch, the EAI software will add support for Orthopantomogram (OPG), Lateral Cephalometric (Ceph), Bitewing (BA) and Periapical (PA) X-rays.

Eyes of AI is offering a free trial to use our full-featured EAI Ceph product for a limited time.

Eyes of AI's (EAI) software will initially launch in Australia. We will then gradually release our software in the EU, the US, and other regions worldwide.

Please fill in our Registration Form to be kept updated as our global release rolls out.

We are excited to explore potential partnerships and integrations between our software solutions.

Please reach out to us at partnerships@eyesofai.com, and a member of our team will connect with you promptly to discuss your specific requirements in detail.

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1. Open a web browser and navigate to https://viewer.eyesofai.com.‍
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2. In the "E-mail" field, enter your email address, for example john.doe@eyesofai.com.‍
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3. In the "Password" field, enter your password.
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4. Click the "Log In" button to log in.

1. Open a web browser and navigate to https://viewer.eyesofai.com.‍
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2. Under the "Password" field, click the "Forgot Password?" link.
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3. In the "Email" field, enter your email address.
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4. Click the "Restore Password" button. A password reset link will be sent to your provided email address if it is registered on our platform.
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5. Look for an email from Eyes of AI (no-reply@eyesofai.com) with the subject line "Eyes of AI password reset".
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6. Click the "Reset Password" button in the email.
   
   Note: The link will expire after 5 hours.
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7. Enter your new password in the "New Password" and "Confirm Password" fields, ensuring that they match.
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8. You should now be able to log in with your new password.
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How do I log into the Eyes of AI Viewer?

What should I do if I forget my password?

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How to add a patient?
How do I update the details of an existing patient?
How do I search for a patient?
How do I change the sort order ofmy patient list?
How do I delete a patient?

1. On the Patients screen, click the "Add First Patient" or "Add New Patient" button.

2. Begin filling in the fields for the patient. Fields marked with an * are mandatory.

• In the "MRN" field, enter the patient's Medical Record Number (MRN)
• In the "First Name" field, enter the patient's first name
• In the "Last Name" field, enter the patient's last name
• Click "M" or "F" to select the patient's gender
• Click the "Date of Birth" field to show the date picker. You can click the dropdown arrow next to the date to browse through the list of years using the "<" and ">" buttons. Select the patient's year, then month, then date of birth
• In the "Email" field, enter the patient's email address
• In the "Phone" field, enter the patient's phone number

3. Click the "Create Patient" button to create the patient record

4. You can then begin uploading the patient's x-rays, or click the "<" button to go back to the patient list

1. On the Patients screen, locate the patient whose details you wish to update from the list on the left.

2. Click the three dots (⋮) next to the patient's name and select "Edit".

3. Modify any of the fields with the updated information.

4. Once you have finished updating the patient's details, click the "Update Patient" button.

1. On the Patient screen, click the empty space to the right of the magnifying glass at the top of the patient list on the left.

2. Enter the name you would like to search, for example "Brooks".

3. The patient list will filter on your search criteria in real-time as you type, with the search term highlighted.

1. On the Patient screen, click the “Sort Patients” button (depicted as three horizontal lines with a down arrow next to it) at the top of the patient list on the right.

2. On the left side, you can select what you would like to sort your patients by.
3. On the right side, you can choose to sort in either:

• Ascending (↑) order
• Descending (↓) order

1. On the Patients screen, locate the patient you wish to delete from the list on the left.
2. Click the three dots (⋮) next to the patient's name and select "Delete".
‍3. A notification will appear, asking if you are sure you want to delete the patient record.
4. Enter your password in the "Your Current Password" field, then click the "Delete" button to delete the patient record.

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how do i update a patient's X-ray?
How do i change the name of an X-ray?
How do i change an X-ray type if it is incorrect?
How do i change the X-ray creation date?
How do i open an X-ray in the image Viewer?
How do i change the image Viewer layout?
How do i invert colours of an X-ray image?
How do I rotate an X-ray image?

1. On the Patients screen, select a Patient from the patient list.

2. Drag and drop your X-ray image into the upload section. Alternatively, click the “Browse Files” button and select an image from your computer.

3. The file will begin uploading as shown in the upload progress bar.

4. Once complete, the X-ray will appear at the top of the list.

1. On the Patients screen, select a Patient from the patient list. When a Patient is selected, each of their X-rays will be displayed in a list.

2. Hover over the X-ray you wish to change and click the “Pencil” icon that appears to show the Edit X-ray screen.
3. In the “Image Name” field, update the X-ray image’s name to the new one, then click the “Save” button.

1. On the Patients screen, select a Patient from the patient list. When a Patient is selected, each of their X-rays will be displayed in a list.

2. Hover over the X-ray you wish to change and click the "Pencil" icon that appears to show the Edit X-ray screen.

3. In the "X-ray Type" field, click the dropdown and update the X-ray Type to the correct X-ray type, then click the "Save" button.

1. On the Patients screen, select a Patient from the patient list. When a Patient is selected, each of their X-rays will be displayed in a list.

2. Hover over the X-ray you wish to change and click the "Pencil" icon that appears to show the Edit X-ray screen.

3. In the "Creation Date" field, click the dropdown and select the correct date, then click the "Save" button.‍

1. On the Patients screen, select a Patient from the patient list. When a Patient is selected, each of their X-rays will be displayed in a list.
2. Click on one of the X-rays in the list to open it in the Image Viewer, which will be displayed in the main section.

1. Click the "Image Viewer Layout" button (depicted with the four boxes next to the "Image Viewer" tab) at the top of the screen.
2. Select your desired layout. The platform supports various layouts that allow you to display one or multiple X-rays simultaneously.

1. Click the "X-Ray Settings" (depicted with the word X-RAY with two sliders) to access X-ray options.

2. Adjust the sliders under the "Brightness" and "Contrast" sections to adjust the image properties to your desired configuration.
3. To reset the brightness or contrast, click "Reset" next to brightness or contrast accordingly.

1. Click the "X-RAY" button (depicted with two sliders) to access X-ray options.
2. Click the "Invert Image" button (depicted as a circle with a diagonal line through it) to invert the colours of the X-ray image.

1. Click the "Rotation" button (depicted as a box with an arrow wrapping around the top left) to rotate the X-ray clockwise.
2. Continue clicking the "Rotation" button to rotate the X-ray further.

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